Returns / Exchange
Lamp and Shade Works offers a no-hassle return and exchange policy. If, for any reason, you are not satisfied with your purchase, return it and Lamp and Shade Works will promptly refund your money (excluding your cost of returning the package to Lamp and Shade Works). Simple follow the instructions below:
- Returns cannot be accepted beyond 30 days from the original shipping date.
- Products eligible for return must be new, unused, unaltered (with no clipped or cut wires) and contain all original product packaging and accessories. Products must be repackaged properly in the original packaging. Products not in original condition will not be accepted for return.
- Contact Lamp and Shade Works for a Return Authorization Number prior to returning the product. Products will not be accepted without a Return Authorization Number. 1-866-409-1007
- Indicate your Return Authorization Number on the packing slip and include your packing slip with your return.
- Write your Return Authorization Number on a blank piece of paper and securely tape it to the outside of the package to be returned.
- Returns must be shipped prepaid and insured directly to Lamp and Shade Works. If the return or exchange is due to a Lamp and Shade Works error, we will pay for the cost of shipping. Please contact Lamp and Shade Works customer service for return authorization and instructions. 1-866-409-1007
- Ship returns and exchanges to:
Lamp and Shade Works Returns
160 Delsea Drive, Sewell, NJ 08080
Regardless of where your package was shipped, returns must be delivered to the address above. Returns made to any other address may not be refunded or could result in additional fees.
Handle all returns delicately! Please allow two weeks for your return to be processed.
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Payment Options
Lamp and Shade Works accept American Express, MasterCard and Visa.
Since we ship from multiple distribution centers, the items on your order may arrive at separate times. In accordance with our payment terms, items scheduled to ship within 30 days of the order date are charged full at the time of the order. Items with estimated ship dates beyond 30 days of the order date are charged 50% at the time of the order, with the remaining balance charged at time of shipment.
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Sales Tax
Lamp and Shade Works collects sales tax on orders shipped to New Jersey. We do not charge sales tax on any orders shipped to other locations.
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Cancellations
We go out of our way to ship as quickly as possible and will make every attempt to cancel your order. However, many of our products ship direct from the manufacturer to you.
In the event that you would like to cancel your order, we will need to confirm with the individual manufacturer that your order has not been shipped. Once we have confirmation that your order has been cancelled, we will credit your account.
If we were not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in cancellation fees being assessed. Please contact Customer Service for return instructions
CUSTOMERSERVICE@LAMPANDSHADEWORKS.COM
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Damaged Merchandise
If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Be sure to notify both the carrier and Lamp and Shade Works within 24 hours of delivery to report the damage. Please keep all packing materials. Lamp and Shade Works will pay the return shipping fee for products that are received damaged. 1-866-409-1007
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Shipping & Delivery
To make buying from us simple, shipping and handling within the contiguous U.S. (UPS ground or common carrier) is free of charge. Please contact Customer Service for Alaska, Hawaii and International shipping costs. If you need faster delivery, you can arrange for overnight or second day delivery. Contact Customer Service for more information and costs. Many products are ready to ship within two days of your order, while others are manufactured when you place the order. Once your order is placed, shipping date(s) will be e-mailed to you. We cannot deliver to P.O. Box locations free of charge. Please contact Lamp and Shade Works Customer Service for more information.
CUSTOMERSERVICE@LAMPANDSHADEWORKS.COM
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Warranty information
Lamp and Shade Works stands behind every product we sell. Manufacturing warranties vary, please call Lamp and Shade Works for more information.
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Privacy policy / disclaimer
Commitment to Privacy
Lamp and Shade Works is concerned about your privacy and the security of your personal data. We have made a strong effort to ensure that your personal information is safeguarded. This notice explains our online information practices and the choices you can make about how your information is collected and used. It discloses the privacy guidelines for Lamp and Shade Works websites: www.lampshade.com. This notice is available on our homepage and on pages where personally identifiable information is requested.
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Collected Information
In a few areas on our Web site, we ask you to provide information that will enable us to enhance your site visit or to follow up with you after your visit. It is optional for you to participate.
We receive information from you when you:
- Place an order
- Subscribe to regularly scheduled e-mails
- Sign up for one of our services
- Participate in a sweepstakes or other promotional offer
- Provide feedback in an e-mail
We may ask for your name, e-mail address, phone number, address, age, type of business, customer number, credit card number and expiration date. We may also request personal preference information that is needed to register or subscribe you to services or offers, or make product recommendations.
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Use of Information
Information about our customers is an important part of our business, and we do not sell it to others.
Name, address, phone number, customer number, and credit card information are used to ship and bill orders and for future marketing purposes. In addition, phone number and customer number are used in case there is a problem with your order and customer service needs to contact you. Personal information allows our websites to make product recommendations to you. If you provide us with your e-mail address, you may receive periodic e-mail promotions and special offers.
We also gather data on visitor's movements through our sites. This information is used to improve our service to you and to administer our websites. Data on visitors' home servers is aggregated for internal review. The aggregate information on what pages are visited is used to improve the site content and also for error tracking purposes related to the functioning of the site. Individually identifiable e-mail addresses are not captured or stored for future use, unless you choose to communicate with Lamp and Shade Works by posting a message to Lampandshadeworks.com.
Lamp and Shade Works may share information with subsidiaries and affiliates. If you do not want your information shared, simply e-mail us at customerservice@lampandshadeworks.com(type "Do not share with affiliates" in the body of the message) or send a letter stating this preference to:
Lamp and Shade Works
160 Delsea Drive
Sewell, NJ 08080
In any communication, be sure to include your name, mailing address, and customer account number.
Persons who communicate with Lamp and Shade Works and therefore supply Lampandshadeworks.com with an e-mail address may receive future communications from us by e-mail. You can unsubscribe at any time by e-mailing your request to (put customer service email). Simply state, "Do not email" in the body of the message. Finally, please note that we also offer links to other third party sites and services. Be aware that these outside parties operate under their own privacy and security policies, and lampandshadeworks.com, Inc. has no responsibility or liability for these independent policies or actions. All internal/external Lamp and Shade Works parties, such as employees, agents, and contractors are similarly bound by these privacy and security policies.
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E–Mail
If you provide Lamp and Shade Works with your e–mail address, you may receive e–mails from us. If you do not want to receive marketing or promotional e–mails from Lamp and Shade Works, please click here (put email, so that we know we need to unsubscribe us) to unsubscribe.
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Commitment to Data Security
Lamp and Shade Works is committed to the security of information collected on our sites. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
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Contact Us
For additional information about our privacy policy and information maintained about you, please contact us at the following addresses. In any communication, be sure to include your name, mailing address, and customer account number.
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Disclaimers
ALL CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY ADVICE THAT MAY BE GIVEN TO YOU OVER THIS WEBSITE, ARE PROVIDED "AS IS" AND ALL USE OF THIS WEBSITE IS AT YOUR OWN RISK. LAMP AND SHADE WORKS DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF LAMP AND SHADE WORKS, WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS WEBSITE AND ANY CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) IMPLIED WARRANTY OF NON-INFRINGEMENT; AND (C) CLAIM IN TORT (INCLUDING NEGLIGENCE). WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT LAMP AND SHADE WORKS DOES NOT REPRESENT OR WARRANT THAT THIS WEBSITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THIS WEBSITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
LAMP AND SHADE WORKS DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS WEBSITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS WEBSITE. LAMP AND SHADE WORKS DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.
Lamp and Shade Works may display advertising prints for products sold through this website. Lamp and Shade Works attempts to display the colors of the products shown on Lampandshadeworks.com as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of color depends, in part, upon the type of computer monitor used by you.
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